Patient Services Representative

Department: 3231 - Intensive Outpatient
Location: 601 N Frio
San Antonio, TX, 78207
Salary Range: $31,532.00 - $44,145.00 Per Year
Work Schedule: Monday - Friday 8:30 AM - 5:30 PM

PURPOSE
 

The Patient Services Representative is responsible for supporting departmental efficiencies and clinic front office operations. Their responsibility includes, but is not limited, to performing patient registration, pre-admission and admission, reception and discharge functions; ensuring all consents, financial and demographic information is up to date for patients served in a timely and efficient manner. The Patient Services Representative is responsible for employing proper, compliant patient liability collection techniques, before, during & after date of service; produce and monitor assigned reports; coordinate consumer appointments with the Centralized Scheduling department. The Patient Services Representative provides thorough, courteous and professional assistance to internal and external customers in accordance with the Centerís Behavioral Principles and Core Values.


TASKS

  1. Provides coverage of main reception area and main telephone, taking and relaying messages.
  2. Greets patients, visitors and the general public in the main reception area.
  3. Checks in patients presenting at front desk for scheduled/unscheduled appointments via the EHR scheduling system and the Front Desk Screening/Walk-In Log.
  4. Completes registration process for patients with scheduled and unscheduled appointments.
  5. Performs focused reviews of charts to determine if all financial and demographic data is current. Determines if any consents are out of date. Notates any deficiencies on appointment sheet.
  6. Ensures all insurance, demographic, and eligibility information is obtained from patients and entered into the system in an accurate and timely manner.
  7. Creates charts for unscheduled appointments.
  8. Obtains/scans copies of insurance card, identification or drivers license, and social security cards.
  9. Collects co-pays, deductibles and other out of pocket amounts and fees at the time of visit. Reconcile daily collections and prepares deposits logs accordingly.
  10. Responsible for assigned Change Fund and adherence to cash collections protocol.
  11. Ensures reminder calls are made three days prior to scheduled appointment referencing automated reminder call system.
  12. Ensures all phones are answered within 3 rings.
  13. Documents prescriberís cancellation and no-show appointments in EHR.
  14. Initiates Hospital Discharge Tracking form. Obtains collateral from identifying hospital.
  15. Produce and monitor assigned reports.
  16. Serves as backup to all Business Services Support functions.

MINIMUM REQUIREMENTS

  1. High School Diploma or GED
  2. Two to three (2-3) years of medical office clerical experience to include demonstrated customer service, scheduling, electronic medical records and billing.
  3. Proficiency with standard Microsoft Office applications and system databases, to include generating system reports and entering and retrieving data in EHR systems.
  4. Must maintain required credentials and mandatory training requirements to ensure compliance with all state regulations and CHCS policies
  5. Must maintain a valid driverís license and automobile insurance coverage, be able to travel as needed, and be able to meet on a consistent basis the driving record requirements of the Companyís auto insurance carrier if you drive your vehicle during company business
  6. Must be able to meet the physical requirements to complete SAMA and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance.
  7. Must have adequate mobility that requires frequent walking, standing, bending, stooping, kneeling, reaching (vertical and horizontal), using fingers, hands, feet, legs and torso in various care.  The employee must be able to regularly lift and/or move up to 40 pounds and occasionally must lift and/or move up to 50 pounds. The employee must be able to occasionally transfer a consumer.

PREFERRED

       1. Bilingual (English/Spanish)

Physical Requirements/Demands = 2
1 = Primarily Direct Patient Care
2 = Primarily Office Work
3 = Primarily Physical Work


Compensation Package 

Salary Range: $31,532.00 Ė $44,145.00 Per Year

Recruiting and retaining talented individuals is important to us. At the Center for Health Care Services, we are committed to providing our employees with a total compensation package that includes competitive pay, affordable health and wellness benefits, generous paid time off, flexible work schedules, professional development opportunities and generous retirement savings options.

 We have wide range of career opportunities and hope you will join us in our mission!

   Apply online today at: www.chcsbc.org 

 The Center for Health Care Services is an Equal Opportunity Employer