Care Manager - Hospital Liaison (Adult Services)

Department: 9235-ABH Intake
Location: 928 W Commerce
San Antonio, TX, 78207
Salary Range: $37,294.00 - $55,941.00 Per Year
Work Schedule: 10 hour shifts four days a week, rotating weekend schedule, and holidays



The Hospital Liaison works within a multidisciplinary team to provide an array of direct (face-to-face) and indirect clinical services to adults in a person-centered trauma informed, and individualized focus approach. These services are delivered in hospital settings with patients in the emergency room, and inpatient psychiatric units. To conduct any CHCS intake function to include MCOT, CMOT, Adult Behavioral Health and Child Behavioral Health, as well as expedited screenings for CHCS private psychiatric bed and state hospital bed access.


CHCS MEDCOM – Serve as the primary role to provide aggressive referral, linkage, and transition into the next level of care, in partnership with PES providers and CHCS MEDCOM MCOT clinicians. Identify patients currently being treated by CHCS and provide connection back to assign CHCS Care Manager as appropriate. Identify individuals appropriate for the CHCS Complex Care Division (Josephine Recovery Center, Integrated Treatment team, Detox Unit, etc.) and facilitate these referrals to the programs as needed; Facilitate expedited follow-up appointments with CHCS or the appropriate outpatient provider; monitor and track progress of compliance with those appointments. Identify patients who have been non-compliant in follow-up appointments, present details for case reviews with STRAC, CHCS Clinical Administrator, and CHCS MEDDCOM, MCOT Clinician to determine if home visits are necessary.



  1. Complete and maintain required training, credentialing, licenses, and background checks
  1. Regularly report to work on days and times of approved schedule in order to accommodate client and business needs
  1. Participate in centralized scheduling process
  1. Provide direct individualized clinical services 60% of hours worked that may include:
    1. Assessment
    2. Recovery Planning
    3. Psychosocial Rehab Services (Individual and/or Group)
    4. Skills Training and Development (Individual and/or Group)
    5. Medication Training and Support (Individual and/or Group)
    6. Routine Case Management
    7. Psychoeducation
    8. Case Coordination
    9. Community referrals
    10. Crisis Services
    11. Other clinical interventions as assigned
    12. Case Transfers
    13. Discharge Planning
  2. Complete all CHCS and contract specific required documents in timely manner and to standard
  3. Participate in supervision and development opportunities including individual supervision, group supervision, and meetings/trainings as assigned
  4. Comply with and participate in Quality Assurance and Quality Improvement processes
  5. Coordinate coverage for planned absences in advance with supervisor
  6. Adhere to established CHCS Employee Handbook and policies and procedures
  7. Other job duties as assigned


  1. Bachelor's degree from an accredited university or college in a Behavioral Health field
  2. Must be able to successfully complete the Qualified Mental Health Professional Community Services (QMHP-CS) within six (6) weeks of hire or transfer
  3. Proficiency with standard Microsoft Office applications and system databases
  4. Must maintain required credentials and mandatory training requirements to ensure compliance with all State regulations and CHCS policies
  5. Must maintain a valid driver’s license and automobile insurance coverage, be able to travel as needed, and be able to meet on a consistent basis the driving record requirements of the Company’s auto insurance carrier if you drive your vehicle during company business
  6. Must be able to meet the physical requirements to complete SAMA and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance.
  7. Must have adequate mobility that requires frequent walking, standing, bending, stooping, kneeling, reaching (vertical and horizontal), using fingers, hands, feet, legs and torso in various care.
  8. Must be able to transport consumers occasionally.



  1. One (1) year experience providing similar services
  2. Prior working experience with or knowledge of trauma-informed services
  3. Bilingual (English/Spanish)

Physical Requirements/Demands = 1

1 = Primarily Direct Patient Care
2 = Primarily Office Work
3 = Primarily Physical Work


Compensation Package

Salary Range: Min $37,294.00 – Max $55,941.00 Per Year

Recruiting and retaining talented individuals is important to us. At the Center for Health Care Services, we are committed to providing our employees with a total compensation package that includes competitive pay, affordable health and wellness benefits, generous paid time off, flexible work schedules, professional development opportunities and generous retirement savings options.

We have wide range of career opportunities and hope you will join us in our mission!

Apply online today at:

The Center for Health Care Services is an Equal Opportunity Employer