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Clinical and Operations Supervisor

Department: 1110 Calidad Workshop
Location: San Antonio, TX
Work Schedule: Monday through Friday 8:30 AM to 5:30 PM

PURPOSE

 The Clinical and Operations Supervisor is directly responsible for the performance and supervision of clinical teams providing clinical and administrative supervision and direction, program implementation, and management of clinical practitioner caseloads. Assist the Clinic Administrator/ Director with implementation of program, distribution and monitoring of service documentation compliance, and implementation, promotion, organization, development and coordination of program services.

 TASKS

  1.  Provides direct observation/review and consultation for field based clinical practitioners/community outreach specialists; manage day-to-day of delivery of services ensuring adherence to agency, contract and compliance performance standards  
  2. Assists the Clinic Administrator/ Director with managing day-to-day delivery of services to ensure agency’s targets, performance standards and compliance with contract and applicable regulations are met 
  3.  Completes audits of clinical documentation and provides training to ensure quality service delivery 
  4.  Monitors team’s direct service time, timeliness of documentation, caseload ratio, percentage of expected goals met on a monthly basis 
  5.  Actively participates in the hiring process and annual employee performance appraisals with the Clinical Administrator/ Director 
  6.  Independently generate, review and disseminate management reports to monitor team’s performance to include analysis of suspended services/assessments/documentation impacting revenue and contract metrics 
  7.  Utilize reports in management processes with clinical team; individual employees; and as part of divisional management processes reporting to VP  
  8.  Ensures direct social services are provided by focusing on all daily operational aspects of treatment and in compliance with all regulations 
  9.  Manages clinical practitioner’s case loads and makes adjustments when necessary, and assists with maintaining consistency between clinic census and budget to ensure financial stability. 
  10.  Provides oversight of and assumes responsibility for all clinic operations in absence of Program Director/Clinical Director or as otherwise directed by Program Director/Clinical Director 
  11.  Assists Program Director/Clinical Director with process improvements and implementation for all clinic operations; actively participate in, and when requested 
  12.  Lead Lean process improvement/implementation 
  13.  Coordinate/collaborate with community partners to identify and develop specific resources in community 
  14.  Participate in multi-disciplinary team meetings, participate in case reviews internally and with external stakeholders, e.g. insurance companies 
  15.  Links and refers consumers presenting to clinic to appropriate services (internal/external) 
  16.  May provide direct clinical services 
  17.  Other duties as assigned

 

MINIMUM REQUIREMENTS                                                                                

  1. Master's degree in a behavioral science is required for Behavioral Health division positions 
  2. Licensed in Texas as an LPC, LPC-Intern, LMSW, LCSW or LMFT, LMFT-A in good standing 
  3. Experience reading and preparing reports, to include clinical notes, treatment plans, and discharge summaries 
  4. Five (5) years’ experience in treatment services for population served          
  5. Two (2) years’ experience in management or supervision of treatment services for population served 
  6. Proficiency with standard Microsoft Office software and system databases  
  7. Must maintain required credentials and mandatory training requirements to ensure compliance with all State regulations and CHCS policies
  8. Must maintain a valid driver’s license and automobile insurance coverage, be able to travel as needed, and be able to meet on a consistent basis the driving record requirements of the Company’s auto insurance carrier if you drive your vehicle during company business 
  9. Must be able to meet the physical requirements to complete SAMA and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance.
  10. Must have adequate mobility that requires frequent walking, standing, bending, stooping, kneeling, reaching (vertical and horizontal), using fingers, hands, feet, legs and torso in various care. The employee must be able to regularly lift and/or move up to 40 pounds and occasionally must lift and/or move up to 50 pounds. The employee must be able to occasionally transfer a consumer.

PREFERRED 

1. Bilingual (English/Spanish)

 Physical Requirements/Demands of Position – 2

 1 = Primarily Direct Patient Care

2 = Primarily Office Work

3 = Primarily Physical Work

 

Compensation Package 

 

Recruiting and retaining talented individuals is important to us. At the Center for Health Care Services, we are committed to providing our employees with a total compensation package that includes competitive pay, affordable health and wellness benefits, generous paid time off, flexible work schedules, professional development opportunities and generous retirement savings options. 

 

We have wide range of career opportunities and hope you will join us in our mission! 

 

Apply online today at: www.chcsbc.org 

 

The Center for Health Care Services is an Equal Opportunity Employer