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Clinic Administrator I - Patient Navigator

Department: 9254 - COSA
Location: San Antonio, TX
Work Schedule: Monday to Friday 8:30 AM to 5:30 PM


POSITION SUMMARY: The Clinic Administrator I – Patient Navigator Lead leads advocacy efforts to coordinate informal and formal support to families. Provides outreach information and referrals that help to coordinate support for families and children involved with the Bexar CARES Project. This includes the development and oversight of the family network that will bring the “family perspective” to the project. This position will supervise the Clinical Practitioner I - Patient Navigator and will report to the leadership team the activities of the Family Network that align with the goals of the grant.


UNIT/PROGRAM UNIQUE REQUIREMENTS OR DESCRIPTION: This position works in the CBH System of Care SAMHSA Unit 9254 (Non-TRR Unit) and rotates among the Story Lane or community organization location and the client’s home, daycare, or school. The unit is funded through a 4 Year Federal Grant from the Substance Abuse and Mental Health Services Association awarded to the City of San Antonio. CHCS is the lead agency for the grant and braids funding with two other System of Care Units in the CBH Division. Services in the unit include Skills Training and Development, Caregiver Training and Support, Case Management, Group Activities, and Case Coordination. Children served in this unit are ages 3-8 years of age who have an elevated score on the Pediatric Symptoms Checklist (PSC). This unit provides service delivery to 250 unduplicated children each year and also works with a Governance Council to develop community infrastructure around mental health needs of children with an emphasis on the development of a Community Parent Network. The unit consists of a Project Director, a Clinical Administrator, Clinical Practitioners, Business and Support Personnel and access to Certified Family Partners and Medical Services. Clinical Practitioners must be available for early morning, early evening, and weekend appointments to accommodate family needs. Participation in community events, meetings, and trainings are required of all employees in this unit.



  1. Implements and coodinates necessary activities to assist consumers with navigating systems to appropriate internal and external providers and provide outreach information and linking to organizations.  
  2. Schedule and cooordinate trainings, information meetings and support groups for families and facilitate as  appropriate. 
  3. Supports and connects other Bexar CARES partner effors to include activities that will help update community resources. 
  4. Will prepare and report monthly to the Bexar CARES Governance Council (BCGC) on the activities of the Family Network. 
  5. Recruit family and /or youth representative to the BCGC. 
  6. Ensure documentation is submitted in accordance with CHCS’s standards and meets all designated requirements. 
  7. Work collaboratively with partner agencies to work toward achieving goals of the grant.
  8. Demonstrate experience and knowledge of community resources and eligibility requirements of services offered within      collaboration.
  9. Build relationships with partner agencies in the collaboration to ensure appropriate connections for families to include outreach to child serving systems.
  10. Carries out special projects identified and approved by management staff and the BCGC.
  11. Other duties as assigned.




  1. Master’s degree with experience with parent or family engagement in a community or non-profit organization.
  2. Parent or primary care giver of a child with special needs and/or social, emotional, or behavioral challenges; experience in navigating systems to obtain services for their child/family; has supported/assisted other families in obtaining assistance, OR experience in navigating services for self. 
  3. Evening and weekend work to accommodate families and activities will be required.  
  4. Able to provide strong advocacy with a non-judgmental approach to working with families. Good organizational/planning and time management skills. 
  5. Strong professional verbal and written skills
  6. Proficiency with standard Microsoft Office applications and system databases
  7. Must be able to pass required background checks (s).
  8. Must pass random drug screenings (s).
  9. Must carry business phone and respond to clients and supervisor in timely mannaer
  10. Must maintain required credentials and mandatory training requirements to ensure compliance with all State regulations and CHCS policies
  11. Must maintain a valid driver’s license and automobile insurance coverage, be able to travel as needed, and be able to meet on a consistent basis the driving record requirements of the Company’s auto insurance carrier if you drive your vehicle during company business. 
  12. Must be able to meet the physical requirements to complete SAMA and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance.
  13. Must have adequate mobility that requires frequent walking, standing, bending, stooping, kneeling, reaching (vertical and horizontal), using fingers, hands, feet, legs and torso in various care.
  14. The employee must be able to regularly lift and/or move up to 40 pounds and occasionally must lift and/or move up to 50 pounds.
  15. The employee must be able to occasionally transfer a consumer.


EXPERIENCE: The ideal candidate will be a parent or primary care giver of a child with special needs and/or social, emotional, or behavioral challenges; experience in navigating systems to obtain services for their child/family; has supported/assisted other families in obtaining assistance, OR experience in navigating services for self. Experience with parent or family engagement in a community or non-profit organization is an asset to this position.


  1. Bilingual (English/Spanish)

Compensation Package

Recruiting and retaining talented individuals is important to us. At the Center for Health Care Services, we are committed to providing our employees with a total compensation package that includes competitive pay, affordable health and wellness benefits, generous paid time off, flexible work schedules, professional development opportunities and generous retirement savings options.

We have wide range of career opportunities and hope you will join us in our mission!

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The Center for Health Care Services is an Equal Opportunity Employer